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Travel Trade Insolvencies: Confusion for Travellers regarding ATOL and other Holiday Bonding.

 

The Collapse of the XL Group

 

“An army of British holidaymakers were stranded abroad today after the collapse of the UK's third largest tour operator.

About 65,000 were thought to have been affected immediately, with up to another 200,000 back at home reportedly left holding worthless holiday tickets.”

“Many holidaymakers affected by XL's collapse will be able to claim a full refund - but it depends on how they booked their trip.

Those who paid by credit card or used a tour operator affiliated to the Air Travel Organisers' Licensing (Atol) scheme should get their money back.

But people who used a debit card to book directly with XL Airways through the website XL.com or an XL call centre will probably not be protected. 

“Some of the industry's biggest names, including Sir Richard Branson and the British Airways chief executive Willie Walsh, responded with predictions that the credit crunch and crippling fuel costs would bankrupt more airlines, travel agents and package firms in the coming months.”

The Telegraph (12-08-2008)  XL holiday firm collapse: Dozens more travel firms will go under, experts say

 

Many tour operators suffered from the collapse of the XL Group –

 

The demise of the XL group was shattering news to the travel industry.

The fall-out left holidaymakers out of pocket and stranded abroad.

ATOL bonded Tour operators, who had religiously paid their bonds to the CAA, had to pick up the bill

 

The ATOL bonded operators were obliged to repatriate their clients or find them alternative holidays and flights - all being paid for out of their own pockets, without help from the CAA.

The financial implications were enormous and it is rumoured that the XL collapse cost one such operator, Co-Op Travel, £1.4 million.

   

Many ATOL bonded operators feel that this is grossly unfair. Some holiday companies are selling holidays without any financial protection, such as an ATOL licence. Yet when the “bubble bursts” they run, cap-in-hand, to the CAA for repatriation of their clients.

Meanwhile those with the professional integrity to offer bonding have to suffer such appalling risks.

 

The general confusion surrounding holiday bonding –

 

My company, Villa World Ltd, is not unlike many other responsible tour operators. We offer villa with pool holidays in Costa Blanca and 19 other resorts around the world.

Some clients book a full holiday package, including flights, and are covered by our ATOL bond.

 

We recently polled 500 clients and asked them if they thought that our ATOL bond was an important reason for them to book with us.

375 (75%) stated that this was the case but only 280 of them had actually booked the full package. The others where not coved by the ATOL bond because they had booked accommodation only.

However, these clients were actually covered by another bond that we carry but the point is that they did not really know that they were not covered by ATOL.

 

The majority of low-fare airlines are not bonded by ATOL –

 

This is another area where so much confusion exists. In the majority of flight-only bookings the traveller has no financial protection except if they pay by credit card.

Those who use a debit card only have protection for part of the cost.

 

The crisis affecting Air Travel is hardy over yet –

 

The XL Group collapse happened over a month ago now but the dust has not really settled yet for the travel industry.

In spite of the dramatic fall in fuel costs many operators still have liquidity problems and there may still be more insolvencies.

The general opinion among dedicated professionals in the travel trade is that the CAA should now stand up and spell everything out clearly to the travelling public.

All holiday companies, airlines etc. should state clearly how their clients are protected financially.

In every case where there is not complete protection this should be clearly stated.